Frequently Asked Questions
Everything you need to know about our premium lifestyle collection.
What is your shipping policy?
We offer standard shipping on all orders within the continental US. Orders are typically processed within 1-2 business days, and delivery usually takes between 5-7 business days.
How do I return or exchange an item?
We accept returns and exchanges on unworn, unwashed items with original tags within 30 days of purchase. Simply visit our online portal to generate a prepaid return label.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.
How should I care for my Oru Kayak apparel?
To maintain the quality of your garments, we recommend machine washing on a cold, gentle cycle and hanging to dry. Specific care instructions are located on the interior label of each piece.